Ravi Sandhu

Coordinate instructor-led services and ServiceNow University's learning-credit model to blend self-serve and live enablement, tailored to each customer's adoption stage.

Track adoption and proficiency metrics through dashboards to demonstrate measurable business impact, not just training completion.

Apply hands-on fluency with GenAI tools — ChatGPT, Claude, Google Gemini, Microsoft Copilot — to help customers translate AI Platform capability into practical, day-to-day use.

Brought together 130 subject matter experts through workshops to align on a shared vision, then coached them through the human side of change so resistance surfaced early rather than stalling the rollout.

Built a scalable delivery model to carry the platform shift forward: hundreds of classes, close to 100 video tutorials, and a trained network of 40 instructors — reaching the full workforce without depending on any single central team.

Delivered the transformation on a six-month deadline, and left the organisation with the internal capability to keep driving adoption forward on its own.

Designed courses, videos, activities, and articles as scalable content assets, then equipped partner organisations to sustain and evolve that content independently — embedding self-sufficiency rather than dependency.

Directed learning programmes for Salesforce adoption across EMEA, empowering partners to maximise platform utility.

Challenged client leadership to continually modernise their approach to learning, improving effectiveness and efficiency of adoption strategies.

Built dozens of immersive 360-degree VR learning experiences across three academic subject areas, an early and unusual application of VR to formal education content.

Designed and implemented digital learning courses for Google Sales Mastery, translating complex sales strategies into accessible, engaging modules for a global sales organisation.

Developed and launched learning experiences for Google's internal Project Management platform, translating technical functionality into accessible content for widespread internal adoption.

Designed and delivered learning and cultural strategy across 9 global locations — the USA, São Paulo, Lisbon, Cairo, Delhi, Bangalore, Kuala Lumpur, Dalian, and Beijing — for contact centre teams across multiple travel industry brands.

Aligned learning initiatives with business objectives to improve operational efficiency and service quality across diverse regional teams and time zones.

Coached leadership and teams through a company-wide platform migration, running workshops and briefings that addressed resistance and built confidence in new ways of working.

Identified user needs and tailored training strategies, helping teams achieve stronger results with Google Apps than with their previous tools.

Built self-study courses for team leaders across a global business, strengthening leadership capability at scale.

Mentored subject matter experts in online course design, improving the quality of internally-produced learning content.

Led a team of 4 within a Big Four professional services firm, building storyboards for self-study, classroom, and virtual learning across all levels of the business, including leadership development.

Managed subject matter experts and eLearning developers across the full project lifecycle — initiation, scoping, storyboarding, technical build, dissemination, and evaluation — for managers and teams across the Social Care sector.

Designed and delivered learning solutions across 5 UK and 3 India contact centres, for trainers, managers, team leaders, and advisors.

Tailored learning interventions to specific roles and regional needs, improving operational effectiveness and customer service quality across a large, distributed employee base.

Led the initiation of a new contact centre, developing the training programmes for its successful launch and operation.

Redesigned the corporate training directory and L&D communications, reaching 18,000 employees across 50+ centres.

Led a team of consultants delivering courses for all organisational levels, from advisors to directors and councillors.

Designed and delivered induction and change training programmes for nearly 1,000 advisors, team leaders, managers, and department heads across 5 departments.

Supported 7 junior training leads, building their capability to deliver effective learning programmes independently.

Resolved narrowband, broadband, and telephony faults via telephone and email channels, maintaining high customer satisfaction under a contact-centre SLA environment.

Delivered internet support to customers through telephone and email channels, resolving technical inquiries efficiently.